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Patient Resources

MHS Genesis is Here!

Raymond W. Bliss Army Health Center has transitioned to MHS Genesis, effective April 24, 2021. MHS GENESIS has replaced TRICARE Online at this facility.

What is MHS GENESIS?

MHS GENESIS is the new EHR that provides you and your doctors enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families. Learn More about MHS GENESIS.

What is the MHS GENESIS Patient Portal?

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:
  • View your health information
  • Communicate securely with providers
  • Schedule appointments
  • Request prescription refills
If you have a current prescription with remaining refills, use the RWBAHC automated prescription refill line, as usual, until those refills run out. You'll need to have your prescription number ready when calling 520-533-1551.

What does this mean for me?

MHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging at this facility.
  1. If you had a current TRICARE Online account, it was migrated to MHS GENESIS on April 24. No action is necessary from you.
  2. If you don’t already have a TRICARE Online account, you can log onto patientportal.mhsgenesis.health.mil using your DS Logon Premium Account.
  3. If don’t have a DS Logon Premium Account or if you have questions about DS Logon, visit the milConnect Website or call 1-800-538-9552.
*Please note: The process of completing the online application to establish a DS logon account takes approximately 10 minutes and some of questions may seem intrusive, but it’s to protect your information. The intent of asking for this level of information is to eliminate the chance of unauthorized access to your health information. This application only needs to be done once to establish your account. Active duty and any other personnel with a common access card, or CAC, may use that to login through the DS Logon site.

Note: All sponsors should validate “Relationship” settings to ensure spouses can select and view their dependent’s portal in their Patient Portal. To update, visit: https://www.dmdc.osd.mil/identitymanagement.

What happens next?

Appointment availability from April through June may be affected, and appointment times may increase as our medics adjust to new technology and workflows. We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.

The pharmacy will also experience some delays during the transition to MHS Genesis. As a result, please call the pharmacy automated refill line for refills at: 520-533-1551. For new prescriptions, you will need to drop them off and return approximately 24-hours later to pick-up, unless the prescription is for acute care. As you come into the pharmacy, you will be required to verify with our team member set up in the waiting area that your pharmacy patient information has correctly transitioned.

Note: When using a non-Department of Defense (DoD) computer, you may receive an error message. Click “Proceed” or “Continue” to access the MHS GENESIS Patient Portal. Although you receive the error message, your MHS GENESIS Patient Portal is secure.
Don’t forget to keep your family’s information up to date in DEERS!