The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.
If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit tricare.mil/shutdown.

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs help you understand how your TRICARE plan works. They can answer TRICARE-related questions about TRICARE eligibility, enrollment, referrals, claims, and covered services. Contact a BCAC after you have tried to resolve your issue with your TRICARE contractor.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. Contact a DCAO after you have tried to resolve your issue with your TRICARE contractor.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.
ICE : Service Provider List (disa.mil)

 

Contact Us

Phone/Email:

Patient Advocate
520-533-1204
dha.huachuca.raymond-w-bliss-ahc.list.patient-advocate@health.mil
BCAC/DCAO
520-533-1204
dha.huachuca.Raymond-W-Bliss-AHC.list.bcac-dcao@health.mil

Hours:

Patient Advocate
Monday-Friday
8:00 a.m. to 4 p.m.
BCAC/DCAO
Monday-Friday
8:00 a.m. to 4 p.m.

Location

Patient Advocate
Bldg# 45001, Suite 1-K-37
BCAC/DCAO
Bldg# 45001, Suite 1-K-37
Don’t forget to keep your family’s information up to date in DEERS!