Pharmacy

We fill new prescriptions and refills at no cost for covered medications for active duty service members, active duty family members, retirees and their family members, and eligible TRICARE enrollees.

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can proceed to the Main Pharmacy to request your prescription(s) and wait in lobby or
• You can use the Q-Anywhere System to request your prescription(s) for pick up at a later time.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:

Ask your provider to select the:

• Pharmacy name: DOD FT HUACHUCA
• NCPDP ID: 0358906
• NPI: 1477617124

If you hand-carry a written prescription:

Check in at the kiosk.

• Select “New Prescription” option.
• Follow the prompts on the kiosk.
• Retrieve your ticket.

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Fastest and Preferred (Available During Pharmacy Hours of Operation)

Download the Q-Anywhere App or text  “GET IN LINE” to the Q-Anywhere System at 1-833-224-0800.

Android 

 

Apple

Be sure to enable push notifications, so you can receive updates straight to your mobile device!

1. In the App, search for the MTF “Fort Huachuca”
2. Select “Start”
3. Once Notice and Consent is accepted, Select “RWBAHC Pharmacy”
4. Follow the prompts provided by the system.
5. You will be checked in and provided with a ticket number beginning with the letter Q.
6. You will receive a message from the pharmacy staff; this communication is directly from an RWBAHC pharmacy employee (not an automated system/response). Please interact with a pharmacy team member to ask or clarify any questions.
7. A notification will be sent when your prescription is ready for pick up.
8. Proceed to the pharmacy at the provided pick-up time and select the “Return for Pick-up” option from the kiosk.

Option 2: In Person (Available During Pharmacy Hours of Operation

Go to the Main Pharmacy and check in at the kiosk.

• Select “New Prescription” option.
• Follow the prompts on the kiosk.
• Retrieve your ticket.

Processing time varies based on pharmacy staffing and resources.

Requesting Prescription Refills

We have three ways to refill your prescriptions.

Option 1: Online (Available 24/7)

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick up.
• You will be given a date and time when your refill(s) will be ready for pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone (Available 24/7)

• Call our pharmacy refill line at 520-502-6012.
• Follow the prompts to select where you want to pick up.
• Enter the prescription number(s).
• You will be given a date and time when your refill(s) will be ready for pick up.

Option 3: In Person (Available During Pharmacy Hours of Operation)

Go to the Main Pharmacy and check in at the kiosk.

• Select “New Prescription” option.
• Follow the prompts on the kiosk.
• Retrieve your ticket.

Processing time varies based on pharmacy staffing and resources.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please resubmit your request(s) following the options above. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter (Available During Post Exchange (PX) Hours of Operation)

ScriptCenter is a self-service machine. It lets you pick up your prescriptions quickly, from a secure locker using a PIN, to help you avoid the Main Pharmacy lines.

Located at the Fort Huachuca Exchange during PX hours of operation.

Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or hazardous and controlled substance prescriptions.

Main Pharmacy

If the alternative options do not meet your needs, please come to the RWBAHC Main Pharmacy and select the “New Prescription” option at the kiosk. A pharmacy team member will assist you with your prescription requests and questions.

Hours of Operation:

Monday – Friday from 7:30 a.m. to 5 p.m.
Last ticket available until 4:15 pm.
CLOSED at 12 p.m. for training on the 3rd Wednesday of EVERY MONTH.
Last ticket available until 11:15 am.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.

If you want to dispose of unwanted or unneeded drugs:

• Notify a Pharmacy staff member to dispose of medications in the secure BLUE bin located in the Main Pharmacy Lobby.
• Pick up an envelope at the Main Pharmacy, take it home, and mail them to the destruction agency.

If a medication appears on the FDA Flush List, it may be disposed by flushing.

Sharps Container Disposal

Proper disposal of needles and syringes reduces the risk of unintentional injury and infection.
If you want to dispose of used, unwanted or unneeded sharps, place all sharps in a closed, hard, plastic container secure with a lid prior to disposal.

RECOMMENDED DISPOSAL OPTIONS:

1. Cochise County Health and Social Services
   • 4115 E. Foothills Drive
     Sierra Vista, AZ 85635
     Phone: 520-803-3900
2. Mail-Back Programs
   • Many pharmacies and medical supply companies offer FDA-cleared mail-back systems.
3. Authorized Drop Box Locations
   • Local pharmacies and police/fire stations may maintain secure sharps drop boxes.
4. FDA Guidance
   • Visit the FDA website for additional guidance on safe sharps disposal at home.

Pharmacy FAQs

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Come to the main pharmacy (or Text "Get in Line" to 1-833-224-0800) to ask the pharmacy staff to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription (original prescription) is a written or electronic order issued by a provider for a medication with specific quantity; and, if appropriate subsequent refills. It may require extra verification or prior authorization.

A refill is a continuation of an existing prescription that your doctor authorized as part of the original prescription. The pharmacy can process, fill, and dispense your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity X with X refills. This means the patient can call the pharmacy for a refill of that medication every X days until the prescription is either out of authorized refill or expired (whichever is first) without seeing their doctor for a new prescription.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills, so a new prescription is needed by a provider.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

Ask your provider if they can approve you to switch to an alternative medication.
Or you can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. Please visit TRICARE copayments apply for copays.