Pharmacy

We fill new prescriptions and refills at no cost for covered medications for active-duty service members, active-duty family members, retirees and their family members, and eligible TRICARE enrollees.
Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can proceed to the Main Pharmacy to request your prescription(s) and wait in lobby or
• You can use the Q-Anywhere System to request your prescription(s) for pick up at a later time.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:
Ask your provider to select the:

• Pharmacy name: DOD FT HUACHUCA
• NCPDP ID: 0358906
• NPI: 1477617124

If you hand-carry a written prescription:
Check in at the kiosk.

• Select “New Prescription” option.
• Follow the prompts on the kiosk.
• Retrieve your ticket.

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Fastest and Preferred (Available During Pharmacy Hours of Operation)

Scan the QR code or text “GET IN LINE” to the Q-Anywhere System at 1-833-224-0800.

1. Click on the secure link provided.
2. Follow the prompts provided by the system.
3. You will be checked in and provided a ticket number beginning with the letter Q.
4. You will receive a message from the pharmacy staff; this communication is directly from an RWBAHC pharmacy employee (not an automated system/response). Please interact with a pharmacy team member to ask or clarify any questions.
5. A text message will be sent when your prescription is ready for pick up.
6. Proceed to the pharmacy at the provided pick-up time and select the “Return for Pick-up” option from the kiosk.

Option 2: In Person (Available During Pharmacy Hours of Operation)

Go to the Main Pharmacy and check in at the kiosk.

• Select “New Prescription” option.
• Follow the prompts on the kiosk.
• Retrieve your ticket.

Processing time varies based on pharmacy staffing and resources.

Requesting Prescription Refills

We have three ways to refill your prescriptions.

Option 1: Online (Available 24/7)

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick up.
• You will be given a date and time when your refill(s) will be ready for pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone (Available 24/7)

• Call our pharmacy refill line at 520-502-6012.
• Follow the prompts to select where you want to pick up.
• Enter the prescription number(s).
• You will be given a date and time when your refill(s) will be ready for pick up.

Option 3: In Person (Available During Pharmacy Hours of Operation)

Go to the Main Pharmacy and check in at the kiosk.

• Select “New Prescription” option.
• Follow the prompts on the kiosk.
• Retrieve your ticket.

Processing time varies based on pharmacy staffing and resources.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please resubmit your request(s) following the options above. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter (Available During Post Exchange (PX) Hours of Operation)

ScriptCenter is a self-service machine. It lets you pick up your prescriptions quickly, from a secure locker using a PIN, to help you avoid the Main Pharmacy lines.
Located at the Fort Huachuca Exchange during PX hours of operation.
Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or hazardous and controlled substance prescriptions.

Main Pharmacy

If the alternative options do not meet your needs, please come to the RWBAHC Main Pharmacy and select the “New Prescription” option at the kiosk. A pharmacy team member will assist you with your prescription requests and questions.

Hours of Operation:

Monday – Friday from 7:30 a.m. to 5 p.m.
Last ticket available until 4:15 pm.
CLOSED at 12 p.m. for training on the 3rd Wednesday of EVERY MONTH.
Last ticket available until 11:15 am.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Notify a Pharmacy staff member to dispose of medications in the secure BLUE bin located in the Main Pharmacy Lobby.
• Pick up an envelope at the Main Pharmacy, take it home, and mail them to the destruction agency.

If a medication appears on the FDA Flush List, it may be disposed by flushing.

Sharps Container Disposal

Proper disposal of needles and syringes reduces the risk of unintentional injury and infection.
If you want to dispose of used, unwanted or unneeded sharps:

• Place all sharps in a closed, hard, plastic container secure with a lid prior to bringing them into the facility for safe disposal; or
• Notify a Pharmacy staff member to dispose of sharps in the secure RED bin located in the Main Pharmacy Lobby.