MHS Genesis FAQs

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What is MHS GENESIS?
How will MHS GENESIS improve the overall patient-provider experience?
What impact will MHS GENESIS have on wait times?
What will the single, common record do for service members and veterans?
Who will benefit from MHS GENESIS?
What will happen to our old EHR files?
What should we do with our paper medical records?
What happens when I PCS to/from an MHS GENESIS location?
Will the VA use the same system?
How do I access my electronic health record (EHR)?
What do I do when I can’t get access to my patient portal?
Will I have access to previous messages with my provider?
What can I do within the MHS GENESIS Patient Portal?
I just got TOL and am finally comfortable with it. Am I required to move over to the new patient portal if I enjoy using the old TOL?
What safeguards are in place to protect patient data?

Don’t forget to keep your family’s information up to date in DEERS!

Patient Resources