MHS GENESIS is the modern electronic health record for the Military Health System (MHS). It’s an enterprise solution supporting a system of healthcare delivery with standardized clinical and business practices. It is also a patient-centric system focusing on quality, safety, and patient outcomes, including readiness.

MHS GENESIS offers several advantages over our legacy systems. It will result in faster and better management of chronic, complex, and time-sensitive health conditions; provide automated, real-time clinical decision support for healthcare teams; and increase patient engagement capabilities that allow patients to communicate directly with providers.

When a site transitions to MHS GENESIS, providers and patients can expect to see a short-term increase in wait times as healthcare teams adapt office and clinic practices to new, standardized workflows. Based on industry averages, and the DOD’s experience, it takes roughly 90 days for healthcare teams to adjust to new MHS GENESIS workflows and return to normal wait times. Over time, providers and patients should expect to see increased efficiencies across all healthcare activities.

It will ensure that service members from the Department of Defense and United States Coast Guard have a health record that follows them from point of entry into service through veteran status, wherever care is provided.

MHS GENESIS will provide DOD’s 9.5 million beneficiaries with a modern electronic health record that will support the provision of integrated, standardized care across the Military Health System enterprise.

Existing electronic health records will continue to be available to providers once a site begins using MHS GENESIS.

DHA recommends keeping personal copies of paper records. If feasible, scan the hardcopy documents to digital, and back up on an external hard drive, ensuring proper physical and digital storage safeguards to protect personal information.

Providers at all DOD facilities have access to electronic files whether those records are stored in the new health record (MHS GENESIS), existing digital records, or electronic health records from community providers.

Yes. DOD, VA, and the U. S. Coast Guard are standing up a single, common electronic health record that will stay with a service member from the time of their enlistment through veteran status.

Once a patient has a health record in MHS GENESIS (used by providers and available only to sites with the new EHR), he or she can access the MHS GENESIS Patient Portal account using their DS Logon username and password. The patient must have a DS Logon Premium (Level 2) account to view their MHS GENESIS health record. If the patient has an existing DS Logon account, he or she will need to upgrade their account to Premium (Level 2). For upgrade and/or password assistance, visit https://myaccess.dmdc.osd.mil/identitymanagement/help.do.

For support relating to MHS GENESIS issues, please contact: the Global Support Center (GSC) at (800) 600-9332.

A separate vendor runs Tricare Online Patient Portal Secure Messaging (formerly RelayHealth) and the messages do not cross over to MHS GENESIS. It is important for beneficiaries to know that their old TOL Patient Portal Secure Messaging account is still active. They can log into the old system to see all their old archived messages in the "my chart" section of that application. Messages generated in MHS GENESIS should be visible within the MHS GENESIS Patient Portal.

The MHS GENESIS Patient Portal securely connects a patient with their healthcare team and empowers them to become the driver of their health care. With the MHS GENESIS Patient Portal, a patient can:

Yes. Once your facility adopts MHS GENESIS, you will still be able to access the TOL Patient Portal. However, all of your new information from MHS GENESIS will only be viewable via the MHS GENESIS Patient Portal.

We strive to maintain the most advanced information assurance (IA) capabilities in the world. DOD IA tools and personnel are embedded within the datacenter boundary to ensure the data MHS GENESIS exchanges is monitored, protected, and defended from cyberattacks. We established and maintain continuous cyber assessments. The DOD sets the standard for cybersecurity, and we invested significant time and resources to satisfy those requirements.